Shipping Policy
Effective Date: January 01, 2026
We hope you enjoy the ease and convenience of shopping on www.laylaa.ae. Your confidence in our website and your internet security is really important to us. If you have any questions about our Shopping Policy, please email care@laylaa.ae
01. Delivery Areas
We currently deliver within the United Arab Emirates (UAE).Specific areas covered: Nationwide UAE, Ras Al Khaimah, Dubai.02. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation.Orders placed on weekends (Friday/Saturday) or UAE public holidays will be processed the next business day.03. Shipping Methods & Costs
Standard Delivery:
Cost: AED 30 and free for orders over AED 300.Estimated Delivery Time: 1–2 business days.04. Delivery Timeframes
Delivery times are estimates and may vary due to:
Courier delays.Inclement weather.Public holidays or weekends.You will receive a contact number via email once your order is dispatched.
05. Perishable Goods Handling
Our truffles and bites are perishable and require careful handling.Deliveries are scheduled to ensure freshness. We recommend being available to receive your order promptly.Deliveries are scheduled to ensure freshness. We recommend being available to receive your order promptly.Note: We are not liable for product quality issues caused by delays if you are unavailable to accept delivery.06. Tracking Your Order
For tracking assistance, contact us at care@laylaa.ae07. Failed Deliveries
If delivery fails due to incorrect/incomplete address or recipient unavailability:
A second delivery attempt may be made (additional fees may apply).After two failed attempts, the order will be returned to us, and a refund will be issued minus shipping costs.08. Damaged or Lost Packages
Damaged Goods: Contact us within 24 hours of delivery at care@laylaa.ae with photos of the damaged item and packaging. We will replace or refund the item as per our policyLost Packages: If your order is lost in transit, we will reship it or issue a full refund.09. Address Accuracy
Ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect addresses provided by the customer.
10. Shipping Restrictions
We do not ship internationally.Deliveries are made to physical addresses only (no P.O. boxes).11. Public Holidays & Weekends
Deliveries are not made on UAE public holidays or weekends (Friday/Saturday). These days are excluded from delivery timelines.
12. Contact Us
For shipping-related inquiries, contact:
Email:
By utilizing the Website, you irrevocably acknowledge and accept the terms of this Shipping Policy. care@laylaa.ae
